Attending your Video Appointment

There are many advantages of a video appointment:

  • No need to travel
  • You can be completely comfortable
  • You eliminate the risk of coming into contact with anyone that may have Coronavirus Covid-19.

How do I attend my appointment?

After your appointment has been confirmed you will receive an email from us with a unique link that will take you to the Consultant’s digital Waiting Room. You should click on the link up to 10 minutes before your appointment and you will then be walked through a series of checks to ensure that your browser, internet connection, microphone and camera are all working correctly. The Consultant will be notified as soon as you have clicked on the link and they will join you at the appointed time or as soon as possible thereafter.

There is no need to create an account or download any software and no information from your video consultation is stored.

What do I need to make a video call?

A good connection to the internet. If you can watch YouTube videos without glitching then you can make a video call.

A suitably private well-lit space where you will not be disturbed during the consultation.

Either a computer, laptop or mobile phone that has a microphone, web-camera and speaker. Laptops and mobile phones usually have these built-in. If you are planning to use a mobile phone then it will be easier if you have a stand or can prop it up in a stable position so that you can be clearly seen. Some people prefer to use headphones with a built-in microphone as these tend to give the clearest sound but they’re not essential.

Either a Google Chrome or Mozilla Firefox web browser on a desktop or laptop (also Safari on an Apple device)

Is it Secure?

Clarity video calls are secure and your privacy is protected; the link to your video call is completely unique so no-one else can join that call with your Consultant.

How much data will the call use?

You don’t use any data while waiting for a Consultant to join you. In terms of data usage, this will be similar to a What’s App, Skype or Facetime call.